In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
- Test the theory to determine the cause.
- Document findings, actions, and outcomes.
When troubleshooting a computer where can a technician find updated information about errors caused by the system?
Explanation: Information about errors caused by the system, user, or software can be found in Event Viewer. Event Viewer is an application that records detailed information about problems including:What problem occurred and the date and time of the occurrence.
During what step in the troubleshooting process does the technician demonstrate to the customer how the solution correct the problem?
Document the findings, actions, and outcomes. Establish a theory of probable cause. Explanation: Once all repairs have been made, the last step of the troubleshooting process is to verify to the customer the problem and the solutions and demonstrate how the solution corrected the problem.
What should a technician do before beginning any troubleshooting steps on a customer computer identify the problem?
What should a technician do before beginning any troubleshooting steps on a customer computer?
- Perform a data backup.
- Document the findings.
- Identify the problem.
- Establish a plan of action. Explanation:
What causes system error?
System errors are caused by malfunctioning hardware components, corrupted operating system modules, etc. 13. RUNTIME ERRORS • caused by corrupted or malfunctioning system files or software executables. Most runtime errors cause the application that caused it to shut down.
What is the most important reason for a company to ensure that computer?
What is the most important reason for a company to ensure that computer preventive maintenance is done? Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
What task should be completed before escalating a problem to a higher level technician?
What task should be completed before escalating a problem to a higher-level technician? Replace all hardware components with components that are known to work. Redo each test to ensure the accuracy of the results.
Which is likely to be taken next by the technician?
Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.) Perform an Internet search. Ask other users in the area. Access helpdesk repair logs. Speak with the supervisor of the user. Call the helpdesk to log the problem.
What are the six steps of troubleshooting a PC?
A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem?
Which is the final step in the troubleshooting process?
Documenting the issue and solution is the final step, whereas gathering information from the user and other sources are earlier steps in the troubleshooting process. 7. A system administrator has been asked to protect the sensitive data on the Windows 7 computers of all management employees.
What does technician mean in IT Essentials Chapter 6?
6. A technician is troubleshooting a problem where many websites return a “certificate not valid” error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible.
